If in any way you are not satisfied with our lashes, we promise a full refund within the first 30 days of purchase. All that we ask is for you to return them in the original packaging along with the invoice. We would like to reassure you that for hygienic reasons all returned products are immediately disposed of and are NOT resold. The Diamond Japney Promise is offered as a limited-time promotion as we are confident you will love our lashes.
How do I request a refund?
If you decide to ask for a refund you must contact us first, requesting a refund on your product. As we take customer service very seriously, you will receive an email response within 24 hours providing you with a Return Merchandise Form (RMF). The RMF email will outline the quick and easy steps needed to get your full refund.
How do I make an exchange?
If for any reason you would like to make an exchange, our Diamond Japney Promise is still applicable. Please proceed as if it were a refund (see above) and place a new order on our shop page.
You are responsible for all shipping costs for returned items. We strongly recommend that you also obtain a tracking number from your courier as we are not responsible for any packages lost in transit.
When will I receive my refund?
Please allow up to fourteen business days (from the date you shipped the package) for us to receive your package and process your return. Once we have processed the return, you will receive a confirmation email. Diamond Japney will make a return back to the original method of payment.
What is the return period?
Our promise to accept returns is valid within the first 30 days of purchase. You must provide an invoice along with your returned goods. For your own record, we recommend making a second copy of your invoice.
May I return Diamond Japney Lashes without contacting you or getting an RMF?
Unfortuantely no, it is absolutely necessary that you contact us first and request a refund. We will then send you an RMF that will outline the steps required to make a refund.
If you have any other questions or concerns please feel free to contact us and we will reply within 24 hours at firstname.lastname@example.org